TREAT PEOPLE FAIRLY
Treat our employees, guests, suppliers, competitors and communities fairly, with dignity, and respect.
Listen at least twice as much as we talk. Take notes, and avoid interrupting others when they are expressing themselves. Be Guest Focused. Remember that our guests –internal or external– will always define guest satisfaction, that we must aim to exceed his or her expectations, and that we must always deliver on commitments.
Encourage individual contribution to a team effort by removing barriers to effective communication and mutual trust.
Create an atmosphere in which innovation and change are welcome, ideas and people are not prejudged, mistakes are allowed, and the possibilities, rather than the limitations, of ideas are emphasized.
Make your own time as productive as it can be, and show respect for others’ time by being prompt, organized and focused.
Set the pace in personal growth and development by embracing new experiences, challenges, and responsibilities outside our “comfort zones” and encouraging our people to do the same.
Approach work with a positive attitude, balance work and leisure time, and find the deepest satisfaction in the success of our teammates.
SET HIGH STANDARDS
Never compromise our ethical, moral, and legal standards.